Frequently asked questions

As soon as your travel dates are set. Popular excursions like Saona Island and Aqua Adventure Pack sell out during peak season (Dec–Apr and holiday weeks), so booking a few days ahead — or before you even land — guarantees you get the date and time you want.

Yes. Creating a free account lets you browse tours and transfer pricing, keeps a record of your bookings in one place, and means we can reach you quickly if anything changes with your pickup. It takes under a minute.

Yes, subject to availability — message us on WhatsApp or from your account at least 24–48 hours before your tour and we’ll do our best to accommodate the change at no extra cost.

You’ll get an instant confirmation with your booking reference. Our team reconfirms your exact pickup time with you the day before your tour.

Yes — add everything to your cart and check out once. You’ll get a separate confirmation for each item, but only one payment to make.

At checkout you choose: Reserve Now (nothing charged today — we securely hold your card and charge the full amount automatically 24 hours before your tour), a 20% deposit now with the balance due later, or pay in full today. All payments are processed securely online.

All prices on Grandioso are listed in US Dollars (USD). Credit and debit cards are accepted; cash (USD or Dominican pesos at the day’s rate) is accepted for on-the-day extras like photo packages.

Pricing on Grandioso is personalized — it can vary by season, group size, and resident status — so we show exact rates once you’re signed in rather than a generic rate that may not apply to your dates.

Tipping isn’t required but is always appreciated for your guide, captain, or driver if you enjoyed the experience — cash in USD is the easiest for them to use.

Yes — Dominican residents receive special local pricing on most excursions. Sign in and the applicable rate is shown automatically when you select a tour.

Yes, for larger groups and private charters. Visit our Groups page or message us on WhatsApp with your party size and dates for a custom quote.

Yes — nearly all of our tours include round-trip pickup from hotels and villas in Punta Cana, Bávaro, Cap Cana and Uvero Alto. Your exact pickup time is confirmed after booking.

Pickup windows depend on your tour and hotel location — full-day excursions typically start between 6:30–8:00 AM. We confirm your exact time by WhatsApp or email the day before.

In most cases, yes. Let us know your exact address at checkout or on WhatsApp and we’ll confirm whether it falls within a pickup zone or arrange a nearby meeting point.

For airport transfers we track your flight automatically, so pickup adjusts if you’re delayed — no need to contact us unless your flight is cancelled or rebooked entirely.

Message us immediately on WhatsApp — our team monitors every pickup in real time and will get a vehicle to you or make it right, including a full refund if we can’t resolve it.

Most tours offer free cancellation up to 24 hours before the start time for a full refund. Cancellations inside that 24-hour window may not be eligible for a refund. The exact policy for your tour is shown on its page and in your booking confirmation.

From your account, or by messaging us on WhatsApp with your booking reference. Refunds to the original payment method are typically processed within 5–10 business days.

Cancel any time before the 24-hour auto-charge and nothing is ever billed to your card — no refund needed because no payment was taken.

Rarely, and only for safety reasons (severe weather, mechanical issues, insufficient minimum group size). If we cancel, you get a full refund or a free rebooking to another date — your choice.

Yes. Every excursion, boat, buggy, and transfer on Grandioso is vetted for official Dominican Ministry of Tourism (MITUR) licensing, commercial liability insurance, and — for water activities — maritime safety inspection.

Most water-based tours provide life jackets and are suitable for non-swimmers, with guides present at all times. Check the specific tour page for any swimming requirement before booking.

It varies by activity — each tour page lists its minimum age and any fitness or health restrictions (for example, buggies and ziplines have minimum age/height requirements). Children under 12 receive discounted pricing on most excursions.

Let us know when you book or message us on WhatsApp beforehand — many of our partners can accommodate dietary restrictions, mobility assistance, or medical considerations if we know in advance.

It depends on the tour — every tour page has its own "What to bring" checklist. Generally: swimwear, reef-safe sunscreen, a towel, a light change of clothes, some cash for extras, and your booking reference.

Tours run rain or shine in most cases — a tropical shower rarely lasts long. If weather genuinely makes an activity unsafe, we’ll rebook you for another day or issue a full refund, your choice.

Most full-day excursions include lunch and non-alcoholic drinks; many beach and catamaran tours also include an open bar. Exact inclusions are listed on each tour page.

Yes, at your own risk — we recommend a waterproof pouch for boat/beach tours. Several of our catamaran and island tours also include a photographer, noted on the tour page.

Many are — look for the family-friendly tag on the tour listing. Each tour page lists its minimum age and fitness level so you can match the right activity to your group.

Several of our catamaran, boat, and sightseeing tours are mobility-friendly. Message us on WhatsApp with your needs before booking and we’ll point you to the best-suited options.